Mom and daughter on Expedition Everest
  • On Sep 18, 2012
    Danielle Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Good Afternoon, I am staying at WDW in October (19-27), and I paid for my reservation back in August. When are the documents sent to me, and do they send them in secure mail such as FEDEX (or something similar) or USPS with tracking number?

    Hi Danielle,

    Fear not!  Magical Mail (As my family likes to call it) is on the way!  You'll usually receive two packages via US Mail prior to your arrival date, sometimes one depending on your situation!  Let me start by asking, will you be using Disney's Magical Express transportation service!?  Magical Mail #1 will contain your Magical Express vouchers and itinerary and usually arrives around 2-3 weeks before your vacation.  If the answer is "YES" then you should be receiving them any day and it it wouldn't hurt to contact them directly to double check.  If you answered "NO" then you will only be receiving Magical Mail #2.

    Magical Mail #2 will usually arrive about 10-14 days days prior to your check-in date!  This will be your welcome packet that will contain your resort information, and further details about your vacation!  If you haven't received this information and you reach that 10 day mark, it might wanna call to have them check on it for you!  (407) WDISNEY!

    Everything else, room keys, park tickets, dining plan (if applicable), etc. will be waiting for you upon arrival!

    Best Wishes,

    Amanda F. 
thumbnail image for Amanda

Meet the Panelist: Amanda, California

Greetings from California! I am here to help make your visit to the Disney Parks as pixie-dusted as possible! As a regular to both Disneyland and Walt Disney World, I am ready to put my coast-to-coast Disney Parks knowledge to work for YOU! Learn More About Amanda

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