Hi Ronald!
Welcome to planDisney.
It's always a pleasure to assist my fellow guests from the UK, and with the recent changes to the Disability Access Service (DAS) I am happy to clarify some of these for you.
Every guest who wishes to register for DAS is required to have a video chat with the DAS team up to 30 days in advance of their visit. For guests from the UK, this video chat cannot be done from the UK so can only take place once you arrive in the United States at any time up until the day of your park visit. Once you are there, please use
this link to speak with a Cast Member (this will only work in the US, and you'll need to scroll down the page to find the link for a video chat).
When you are at the parks, you may use your own mobile device to have this video call, but you might be more comfortable connecting from your Resort hotel room, or another quiet area at the hotel. You can also visit any Guest Relations at the parks where you'll find help with linking to the video chat. You can do this on the first day of your visit, or any day that suits you, to get everything organised for your stay.
Once registered, the DAS is valid for the length of your ticket or up to 240 days, whichever is shorter.
As far as I know, you do
not need to show any proof of diagnosis or other documents, but if you have copies of any medical letters you can show them if you are comfortable with doing so.
I hope this explains what you need to do, but please come back and visit us again if you have any further questions - you can also
send me a direct question if you wish. If you wish to contact Disability Services before you leave for your holiday, the email address is disability.services@disneyparks.com.
Your holiday is just around the corner! Remember to keep your eye on the
Disney Parks Blog for all the latest official news about events that may be happening during your stay.
Sue