Kilimanjaro Safaris; Animal Kingdom; AA
  • On Sep 8, 2011
    Hannah Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I go about requesting a room with minimal walking & without stairs, when booking at a WDW Resort from the UK? I need to ensure this is possible pre-travel in order to make the trip tolerable for my Mom who will need to use a stick during our sta

    Hi Hannah,

    Which resort are you staying in? I can get you the direct phone number and / or email address to the resort so that you can reach the Room Assigner directly. They need to be contracted exactly 9 days prior to your arrival for the best chances of getting your request (that is when they get their arrival lists). While requests are never guaranteed, Disney does do their best to honor them based on availability. Be sure to explain your Mom's situation as they will do everything possible to accommodate her needs. If you send me a follow-up question, I'll get the information for you.

    Have a wonderful vacation,


thumbnail image for Kaylene

Meet the Panelist: Kaylene, Massachusetts

I'm a blessed Mom of five fabulous kids, a Disney Vacation Club member, and an Annual Passholder. I've stayed in every Disney Resort on property, and I've traveled to Walt Disney World Resort with infants, toddlers, tweens, teens, grandparents, and on countless multi-generational family vacations! Learn More About Kaylene

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.