Laptop with Magic Band image displayed
  • On Feb 9, 2020
    Helen from NY Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    When I go to magic bands on my disney experience, it only shows one of the two I have. I tried to link the second one, but it says it is already linked. Why doesn't it show up?

    Hi Helen!

    Welcome to the Disney Parks Moms Panel! Thank you for bringing a question to us!

    Well we certainly need to get this fixed. First, I suggest that you make sure you check My Disney Experience on a laptop or computer. Then, check to see if the second guest in your party has her or his own My Disney Experience Account. In my own My Disney Experience Account, I can only see and manage the MagicBands of guests whose plans I manage. So, I can see my MagicBands and those of my girls. But, my husband's MagicBands show in his account.

    If the other member of your party does not have a My Disney Experience Account, I suggest that you contact a Cast member in Website Support. They can actually, with your permission, check your specific account. When I have contacted them, they have always resolved my technical dilemmas. Be sure to have your login information when you call.

    Helen, I love that you are planning! Be sure to make advanced dining reservations and Fast Pass+ selections. And, if you have not done so already, download the My Disney Experience Mobile App so that you can make, modify, and/or cancel plans during your trip!

    Magic and memories,

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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