• On Oct 16, 2020
    Sara from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Given the current situation within the United States, if myself or one of our party members gets sick before our trip, can we still cancel without a cancelation fee and get our money back? Our trip is November 19-25.

    Hi Sara!

    So glad to see you stopping by planDisney! 

    Of course, my ultimate hope is that all goes well and everyone in your group can visit the Walt Disney World Resort for your trip in November. If you need to change plans, check the resort hotel operational updates for the latest cancellation and modification procedures. With the current flexible cancellation policy, you may cancel or modify your reservation up to the day of arrival. Disney-imposed change and cancellation fees are currently being waived for arrivals through December 31, 2020.

    If you booked your trip through a third-party vendor, you will need to check with that vendor to verify the cancellation or modification process and any potential fees. To cancel with the Walt Disney World Resort directly, call 407-939-1936 and speak with a Cast Member. Be sure to check on any other cancellation penalties that may occur with related-travel (i.e. airfare) and tickets purchased that were not associated with a vacation package

    We had a trip planned for the same dates in November and just modified it to December. I was able to secure our preferred resort and make our Disney Park Pass system reservations. Before you cancel, do consider other possible dates that you may want to visit so that you can simply modify the reservation to those dates if possible. If you do have to cancel and have already made advanced dining and park pass reservations, do be sure to cancel those as well.

    If you have not made those advanced dining and park pass reservations, I strongly suggest that you do so as soon as possible. We have a few dining experiences that are must-do's for every trip - California Grill and Topolino's Terrace - Flavors of the Riviera. The views from each restaurant are magical!

    Sara, I am sending lots of pixie dust for health so that you can take your trip as planned! A world of magic is waiting, make sure everyone has an appropriate super-suit and get ready for your next Incredible Disney Day!

    Magic and memories,

thumbnail image for Donyell

Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

Related Video

  • thumbnail image for Quick Tip | Memory Maker

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.