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  • On Sep 14, 2022
    Yhissel from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My girlfriend's mother got breast cancer surgery during the time we were supposed to go to Disneyland and we haven't had the time to reserve new dates. Is there any way to get a refund or get back our tickets to be able to go now that we have time?

    Hello, Yhissel! 

    Thank you for visiting planDisney this week. I'm sorry that your family had to face such a tough challenge, and I hope your girlfriend's mother is recovering well from her surgery. Please tell your girlfriend that the whole planDisney family is sending hugs and pixie-dusted positive thoughts her way! 

    I'm glad to let you know that you can apply the value of your wholly unused Disneyland Resort tickets to purchase a new ticket. You can do so by gathering the information for these expired tickets (such as your order confirmation email) and calling the Disneyland Resort at (714) 781-4636.  

    I hope you have a wonderful trip together, Yhissel. Please let us know if you need more help or advice after you have tickets and your park reservations. We'll be glad to help you plan a fantastic adventure for you and your girlfriend! 

    May the magic be with you, 

    Julie 

     
thumbnail image for Julie

Meet the Panelist: Julie, California

Hi! I am Julie, a Brazilian brand strategist, and amateur cook. I grew up in Brazil, but I currently live in California. I dreamed of visiting the Disneyland Resort and the Walt Disney World Resort since I was a little girl and now I love to help others enjoy the magic as much as I do. Being an all-things-Disney nerd and Disney Vacation Club member, I'm here to help you find the perfect hotels, park events, and seasonal festivals to make your trip a memory to cherish forever! Learn More About Julie

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