• On Jun 2, 2021
    Andre from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    my girlfriend and I have tickets for this saturday, June 5th. but we can’t make it anymore because of personal reasons. can we exchange our unused tickets for a different date? we have a 1 day park hopper for disneyland.

    Hi Andre,

    Hey there, hi there, ho there!

    Every time I hear the opening notes of the "Mickey Mouse March" -- pretty much no matter what the arrangement is (but especially when there's lots of brass) -- I find my feet simply start to move on their own. And always, those feet want to carry me as quickly as they can to a Disney theme park.

    While I'm sorry to hear you're needing to change up your plans to visit the Disneyland Resort theme parks, I'm hopeful that you and your girlfriend will get to experience all the magic of the theme parks real soon.  

    The good news is that I think you'll have lots of opportunities to do just that. First, the expiration dates on your tickets will give you time to use the tickets for valid theme park admission. For example, if you were to purchase a one-day ticket today, that ticket would be valid through the end of 2022. In addition, should your tickets expire, the current policy is that the money you paid for your unused theme park tickets could be applied towards the purchase of new theme park tickets

    One planning step you'll want to take, Andre, is to check the Theme Park Reservation Availability calendar when you're trying to decide when to visit the theme parks. You can then make theme park reservations with the Theme Park Tickets & Reservations system. If you have already made theme park reservations for dates on which you can no longer visit, you can cancel those existing reservations on your "My Theme Park Reservations" page in your Disney account. 

    So, Andre, when the time is right, you and your girlfriend can come along and sing a song and join the jamboree. M-I-C-K-E-Y M-O-U-S-E!

    Here's wishing you and your girlfriend all the fun when you visit the Disneyland Resort!

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Meet the Panelist: Jerry, Pennsylvania

The playful and creative optimism of all things Disney has enthralled me since I was a kid. I loved watching "The Wonderful World of Disney" on Sunday nights, seeing all the live-action and animated classics in theaters, and — of course — visiting "The Most Magical Place on Earth" for the first time 45 years ago. These days, the big kid in me still loves to play Disney. As a long-time Disney destinations vacationer, I'm looking forward to helping you play Disney starting here at planDisney! Learn More About Jerry

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