Hello, we were there for my gf's bday on the first, I wanted to upgrade our tickets to passes, guest services told us we can use the app, so I tried later in the day in line but was having trouble with the app, may we pretty please still upgrade?

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Answer 1

Hi Jason,

Welcome to planDisney! I hope you and your girlfriend had a BLAST celebrating her birthday at The Happiest Place on Earth!

While I'd love to wave a Fairy Godmother wand and make your Magic Key dreams come true, you'll need to speak with a Cast Member about upgrading your tickets after the fact. The official policy states that upgrades must be on or before a ticket's last valid day, but hey, it can't hurt to ask! I'd just kindly explain to them what you just shared with us and see what they say. I'll send some pixie dust for you!

I don't blame you for wanting to head back to the Disneyland Resort. With Halloween celebrations going on now and holiday offerings just around the corner, there's always something new to discover! Whether you're able to upgrade your previous tickets or not, I hope your Magic Key dreams come true and you have a truly incredible year celebrating beloved Disney traditions and finding new favorites!

Thanks so much for stopping by planDisney, Jason, and please come back and see us anytime you have a Disney-planning question!

Missy

Hello, we were there for my gf's bday on the first, I wanted to upgrade our tickets to passes, guest services told us we can use the app, so I tried later in the day in line but was having trouble with the app, may we pretty please still upgrade?

Meet the Panelist: Missy, Virginia

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Hello, we were there for my gf's bday on the first, I wanted to upgrade our tickets to passes, guest services told us we can use the app, so I tried later in the day in line but was having trouble with the app, may we pretty please still upgrade?”

Meet the Panelist: Missy, Virginia

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Hello, we were there for my gf's bday on the first, I wanted to upgrade our tickets to passes, guest services told us we can use the app, so I tried later in the day in line but was having trouble with the app, may we pretty please still upgrade?