Grandparents with children and Character
  • On Jun 27, 2023
    Sheri from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    What is the Genie Service? I can’t walk a lot and I am traveling with my 9 yr old grandson, can I use a mobile device and get on some rides with him?

    Hiya Sheri!

    Welcome to planDisney! Love to see you here with magical questions about your upcoming trip to Walt Disney World with your little one! My son is 9 years old as well and one of the things that I love about Walt Disney World is that I can enjoy so many attractions and experiences with him rather than on the sidelines.

    The Disney Genie Service is a free basic service that you can use to help create an itinerary for a day in the Parks. You access it through your My Disney Experience Mobile App. Here is a great video about this service. Scroll down to the one labeled "What is Disney Genie Service?" It is very helpful if you want to find something nearby that could be an interest that you selected in the app.

    If you want something a bit more helpful then purchasing Disney Genie+ may be of benefit. Disney Genie+ lets you book time slots when you can enter the Lightning Lane entrance for a ride. You can purchase Disney Genie+ the morning of your Park day and starting at 7 AM book a Lightning Lane return time. The app will let you know when you can book your second one but it usually allows you to either book it 2 hours after the Park opening or after you have used the first Lightning Lane that you booked. You can then continue to book a Lightning Lane return time throughout the day until they all run out. Walt Disney World's website says on average Guests can enter 2 to 3 attractions per day but I have had luck getting a lot more. I just set an alarm on my phone for the next booking time and make sure to secure it right away. Lightning Lane entrances usually have much lower waits and it can make your Park day feel like a breeze. Since you stated that you are unable to walk a lot it may be valuable for you to not be on your feet on the regular standby queue for potentially an hour or more. Included in the purchase of Genie+ are all the Disney PhotoPass attraction photos that you have taken while in the Park that day. So that picture of you screaming while speeding through the diamond mine in Seven Dwarfs Mine Train will be a great memory with your grandson that you can keep forever. 

    I asked my son if he had any advice for you and he said "Get a stroller!" which I feel is bad advice from a 9-year-old boy who should be able to walk and is too large for any stroller I have. It makes me realize that while you may feel tired during your Park, your grandson will also get worn out quickly. Walt Disney World in August is very hot so make sure to hydrate, take breaks, watch an amazing stage show, and savor every moment.

    I hope this helps and if you have any questions please free to let me know!

    Happy Planning!

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Meet the Panelist: Nimmy, New York

Hey, it's Nimmy from New York! Just like my guy Jiminy Cricket I am your wisecracking and helpful guide to making the best decisions for your Disney vacation! My husband and I work very hard to journey to our favorite place on Earth, Walt Disney World Resort, as much as we can. We have traveled as just adults, with babies, kids, teenagers, and senior citizens. We have seen so many characters, eaten at amazing places, and consumed a ton of Dole Whips. So "give a little whistle" and let me be your guide! Learn More About Nimmy

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