dlr destinations 03; top of space mountain
  • On Aug 20, 2023
    Manpreet from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had Genie+ service and had lots of photos in photopass, I see all of the photos from my 3 day visits on my app but when I login to website it doesn't show up. I am trying to see if I have download all at once option for us.

    Good day, Manpreet! 

    Thank you for dropping by planDisney with your Disney PhotoPass question! 

    I once had a similar issue. So I feel especially qualified to answer this question! My issue occurred when I purchased a brand new Disneyland Resort Magic Key. Somehow the QR code associated with my Disneyland Mobile App did not properly link to my Magic Key. So, while my photos were showing on my App, they were not showing on the website. I reached out to PhotoPass Guest Support for assistance. A Cast Member was able to resolve the issue. You may contact them by calling (407) 560-4300. 

    One of my favorite ways to use the Disneyland Mobile App is to save Disney PhotoPass attraction photos! Those are the fun candid photos captured on select attractions! To link these photos enter the unique PhotoPass code located at the top of the attraction photo to save it in your Disneyland Mobile App. And, you may do this even after you have left the theme parks and returned home! 

    Thanks again for stopping by! Please come back to planDisney with more questions. 

    Tiffanie 
thumbnail image for Tiffanie

Meet the Panelist: Tiffanie, California

Greetings from San Diego, CA! I'm a wife, cat mom and Disney-loving "childfree millennial." I've traveled all around the world, but my favorite place to visit is "The Happiest Place on Earth!" I've been going to the Disneyland Resort for over 25 years. Each time I step through the turnstiles to enter the world of yesterday, tomorrow and fantasy, I feel the magic of Walt Disney's original park. I can't wait to answer your questions and help you experience all that the Disneyland Resort has to offer! Learn More About Tiffanie

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