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  • On Jul 17, 2022
    Melissa from UT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How does Genie Plus work with for people in wheelchairs?

    Hi there, Melissa! Welcome to planDisney! One of the most magical things about the Happiest Place on Earth is that it is truly a place for everyone. Disneyland Resort offers many services to ensure that all Guests have a magical experience. Hop on my magic carpet and let's fly through the parks to get an answer to your question!

    I'm so happy to hear that you are thinking about including Genie+ in your day! You will be zipping through Lightning Lanes on some of your favorite attractions before you know it. When you return to an attraction to tap in for your Lightning Lane, you will be given access to an expedited queue, which is typically a line similar to the regular queue but with far fewer people. The experience for those in wheelchairs will be more dependent on the accessibility options for each attraction than Genie+ itself. Some attractions allow for Guests to remain in their wheelchair, others require a transfer to a ride vehicle, and a short list require Guests to be ambulatory to experience the attraction.

    The good news is that all this information is available right in your pocket through the Disneyland Mobile App! You can easily search for specific attractions by tapping the magnifying glass icon, or you can pull up the full list by selecting the "+" along the bottom navigation bar and choosing "View My Genie Day and Tip Board". Once you tap into an attraction and scroll down a bit, you will see "Accessibility & Other Information" which will let you know the options for boarding that attraction. You can also always ask the friendly Cast Members throughout the park if you have any questions!

    You may also consider the Disability Access Service, which is provided for those Guests who experience difficulty waiting in lines for extended periods. If someone in your party qualifies for DAS, you will be able to schedule a return time for some attractions beyond those allowed within Genie+ so that your party can freely move about the parks while waiting for that return time. I highly recommend looking into DAS Advance which allows you to register for the program ahead of time as soon as 30 days in advance, but no less than 2 days before arrival. During your video call with a Cast Member, you will be able to choose up to 2 DAS Advance selections for each day of your visit, subject to availability. Once you are in the parks, your party will have a one-hour return window to use these selections, and you can also manage your DAS selections through the mobile app. 

    If you plan to enjoy any Nighttime Spectaculars while you are in the parks, be sure to ask for the wheelchair-accessible viewing spots. These are first-come, first-serve, so it's still a good idea to get there early!

    Melissa, if you have any more questions, your magic carpet is always welcome here at planDisney.

    Magic awaits!
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Meet the Panelist: Tara, Pennsylvania

Hello from Philly! Disney Parks have been my heart and soul since my 3-year old feet first hit Main Street, U.S.A. Nothing compares to the burst of pure joy, nostalgia and magic that I feel EVERY time I enter the gates! I love planning Disney vacations and have been known to convert a non-believer or two in one magical afternoon. Whether it's park days with friends, multi-generational trips, toddling around with kids or flying solo, I'm ready to help you personalize the magic at the Happiest Place On Earth! Learn More About Tara

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