Big Thunder Mountain Railroad; Magic Kingdom; mother; daughters
  • On Jan 5, 2024
    Tracey from Cheshire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Genie plus won’t allow me to purchase today

    Hello there, Tracey!

    Welcome to planDisney and thank you for bringing us your Walt Disney World Resort vacation planning question. It looks like you're currently enjoying a holiday at The Most Magical Place on Earth - how exciting! I'm sure you're anxious to start experiencing your favorite rides and attractions in the theme parks, so let's get your Disney Genie+ service troubles sorted quickly.

    Tracey, Disney Genie+ service is a handy resource for Guests utilizing the My Disney Experience mobile app that allows them to select Lightning Lane entrance return times for popular rides and attractions. Guests may purchase Disney Genie+ service on any day for which they have valid theme park admission (and a theme park reservation, through January 8, 2024), and can start making Lightning Lane entry selections as early as 7:00 a.m. If you're having difficulties with your Disney Genie+ service purchase while already in a theme park, I recommend stopping by a Guest Experience Team location for the quickest assistance. You'll find these locations scattered throughout the theme parks, usually designated by blue umbrellas and Cast Members in blue shirts! Be sure that you have the latest version of the My Disney Experience mobile app downloaded, and that your theme park admission is linked to your account.

    I hope you've found this information useful, Tracey. I wish you a wondrous and thrill-filled day in the Walt Disney World Resort theme parks! Remember, you may always stop back by planDisney with any additional questions you might have. We're here to help you make the most of your time at The Most Magical Place on Earth!

    Warm wishes,


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Meet the Panelist: Lauren, Michigan

Hello friends! I'm Lauren M. from the Mitten State. I'm a mom, scientist, runDisney enthusiast, Disney Vacation Club Member, and self-proclaimed connoisseur of Disney snacks! For my family, it's a mix of both new and nostalgic that keeps us returning to the Walt Disney World Resort year after year. Throughout my life, I've been fortunate enough to experience many milestones and unforgettable moments at Disney Destinations and I can't wait to help you make magical vacation memories of your own! Learn More About Lauren

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