• On Jan 16, 2022
    Michelle from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How to use Genie

    Hi there, Michelle, and thanks for bringing your question to planDisney! I’d be happy to walk you through how to unleash the magic of Disney Genie service!

    Get ready to harness the power of Disney Genie from the convenience of the Disneyland app on your mobile device! Disney Genie service takes your input and creates your best Disney day based on your top interests. There’s even a personalized itinerary creator to save you time as you navigate the theme parks. Think of it as GPS for your Disneyland Resort adventures! 

    First, you’ll want to make sure you have downloaded the latest version of the Disneyland app. Next, be sure your park tickets are linked to your Disneyland app account, and confirm that you have a valid park reservation.  Here’s a super helpful series of short videos to help you figure out how to begin using Disney Genie.

    Get started on the Disneyland app homescreen by tapping into the Genie module where it says, "Get Started Now.” Start by setting up your travel party and selecting the Guests joining you. Then, select your “must-do’s” that your group simply can’t miss during your visit. Personalize your day by selecting your group’s top interests, like Disney Princesses, Pixar, or Star Wars. You can also add on specific information such as height requirements or accessibility information, too. From there, you can also purchase access to Lightning Lane or Disney Genie+ services.

    Now, you’ll be on the “My Day” tab, which is where you’ll find Disney Genie recommendations and plans you’ve already made, including dining reservations and Disneyland Resort hotel reservations. Look for this page to begin populating with Disney Genie recommendations starting at 7:00 AM on the day of your visit. Throughout the day, you’ll receive attraction and dining recommendations inspired by your earlier selections. If you don’t love a particular selection, not to worry, even the Genie needs help sometimes! Disney Genie service will continue offering new suggestions throughout the day, so you can make the most of your precious time in the theme parks. If you have any questions, you can also chat with a Cast Member to help you along the way! 

    For more information on Disney Genie+ and Lightning Lane, I recommend watching the helpful videos I mentioned earlier – they’re short and sweet, and offer great explanations to help you on your way!

    I hope this helps get you started with Disney Genie service, Michelle! Please stop by with any additional planning questions you may have… we’re all EARs!
    Kristin
thumbnail image for Kristin

Meet the Panelist: Kristin, California

Greetings from sunny California! I live less than an hour from the Disneyland Resort, and have been an Annual Passholder (and now a Magic Key Passholder) for more than 20 years! As a mom of three kids ages 5-10, I consider myself an expert at navigating the Disneyland Resort with little ones. My family of five can’t get enough of the magic and happiness we encounter every time we step foot on Main Street, U.S.A. I look forward to sprinkling pixie dust on your next visit to the Happiest Place on Earth! Learn More About Kristin

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