Family checking in at Art of Animation
  • On Mar 2, 2020
    Elaine from Angus Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have a garden view 5th sleeper room at port Orleans booked ,need to have a ground floor room due to my son having a wheelchair with him ,can I phone the hotel and request this ,how soon can I do it , check in is 5/7/2020 Also is handicapped parking free

    Hello Elaine! I am so glad to hear that your family will be visiting the Walt Disney World Resort within the next few months! It's never too soon to start your countdown to Disney! Disney's Port Orleans Resort is a picture perfect resort! I love the beautiful landscaping throughout this resort! Another favorite is the Riverside Mill food court! They offer a good variety for kids and adults!

    The Cast Members at the Disney Resort Hotels go out of their way to be as accommodating as possible to Guests with disabilities. I recommend that you call (407)939-5277 and speak with a Disney Cast Member regarding your request. As long as there is availability, I am sure a Disney Cast Member will help get that ground floor room assigned to your party. If there isn't availability, I am sure they will work with you to ensure a good and safe visit. I also did a quick check with a Disney Cast Member regarding your question about handicapped parking. There is no fee for handicapped parking. Be sure to have a valid handicapped parking permit on display in your vehicle.

    Elaine, I hope this information was helpful with your planning! Have a magical visit!

    Hakuna Matata!  Jonathan G.
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Meet the Panelist: Jonathan, Pennsylvania

Hi, everyone!  My name is Jonathan.  I am a Disney-adoring husband, dad of three sons, and elementary school principal from Pennsylvania.  If you're visiting planDisney with questions about the Most Magical Place on Earth, then Hakuna Matata because you've come to the right group of people!  I'm happy to use my past Disney-travel experiences and knowledge to help you enjoy every moment of your vacation to the Walt Disney World Resort! Learn More About Jonathan

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