Star Wars Marketplace
  • On Jul 3, 2023
    Staci from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My Galaxy’s Edge Savi’s saber’s pieces are way too tight. I can’t open it to change the batteries. What do I do?

    Bright Suns Staci,

    Welcome to planDisney! I'm delighted to hear that you were able to depart from Batuu safely with your Lightsaber. Kylo Ren and his First Order officers have been patrolling the area near Savi's Workshop – Handbuilt Lightsabers lately, and while they thankfully haven't been able to locate the workshop, they have been interrogating new Jedi more heavily.

    Speaking of protecting the Lightsabers, the Gatherers have been watching the Kyber Crystals within them more carefully lately to avoid them falling into the wrong hands. I'm sorry yours is extra secure. I know that the first time I tried to change out the Kyber Crystal in my Lightsaber, I realized that I was turning it the wrong way, and that was causing me issues. That said, I looked at data transmissions online from other Jedi who have experienced similar problems and even tinkered with my Lightsaber to see if I could provide you with a quick solution. Alas, I'm not a maintenance droid, so I hesitate to suggest anything that would do more harm than good. Since a lightsaber is a precious keepsake, I recommend contacting a Cast Member in Merchandise Guest Services for better assistance in solving this problem. They can help you avoid damaging it and provide a potential remedy. You can contact a Cast Member from 9 a.m.-5 p.m. EST Monday- Friday over the phone at 1-877-560-6477 or via email at

    I'm sorry that I couldn't be of more assistance. I wish I could have made a quick jump to hyperspace to troubleshoot your Lightsaber in person, but it's probably best to leave it to the professionals. Please come back and see us if you need anything else.

    May the Force Be With You,

    Ashley F.
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Meet the Panelist: Ashley, Texas

Hey Y'all! I’m Ashley and I live in Texas. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our resort days. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

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