Girl with a Balloon
  • On May 6, 2021
    Holly from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have fully booked a resort, tickets, memory maker and magic bands. I just paid the remaining balance and the final payment appears twice. How do I correct this? I don't see within my plan details the payments made/balance due.

    Hi Holly! Welcome to planDisney.

    You have put all the ingredients together for a most magical visit to the Walt Disney World Resort! You’ve got your Disney Resorts Collection hotel reservation, your theme park tickets, your Memory Maker to preserve those special moments, and even the most stylish wearable technology in the land (also known as a Magic Band). All that AND you’ve paid off your vacation? Let the magic begin!

    To inquire about your final payment and statement, you’ll need to contact Billing & Research by calling (407) 828-5630 or emailing The Billing & Research Cast Members are available from 9:00 a.m. – 5:00 p.m. EST daily. If emailing, please provide the email address and Guest's last name attached to your reservation. If emailing, clearly describe the situation so they can easily identify how to assist you.

    Holly, I’m sending pixie-dusted wishes that your bill can be cleared up quickly so you can focus on all the fun you’re going to have in July. One quick check-in: you don’t mention Disney Park Pass reservations in your checklist, and I want to be sure you’ve already made those for your summer visit? There is limited capacity in the theme parks right now as part of the phased reopening of the Walt Disney World Resort, and the reservation system does fill up, so please be sure to make your reservations if you haven’t already. There is a helpful video on the Disney Park Pass reservations webpage to help you get started with the process.

    Thank you for stopping by planDisney! Should you think of any further questions as you count down the days, please come back and see us. It’s always a pleasure to help a fellow Guest with their Disney dreaming.

    Wishing you a magical vacation,
thumbnail image for Robyn

Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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