Photo of the exterios of the France Pavillion in Epcot
  • On Mar 18, 2022
    Linda from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am frustrated. I received an email telling me I needed to pay my balance for my Disney trip. But I go under my Disney and cannot find anywhere where it says make a payment. Can you help?

    Hiya Linda!

    Welcome to planDisney! I’m Ashley, and I’m so excited to help answer all of your planning questions about your trip to Walt Disney World Resort. I’m so sorry to hEAR that you are experiencing difficulties paying your final balance on your Walt Disney World Vacation Package. Sometimes I wish the website had a little more pixie dust behind it so that everything would magically appear when we needed it.

    You likely received an email from Walt Disney World about your balance because you are nearing the 30-day mark before your trip! Now I know you said you have already checked your My Disney Experience account, so these steps will likely seem familiar to you but hang in there with me. You can pay for your final payment balance online so let’s walk through that process first.

    To pay for it online:
    1. Log on to your My Disney Experience account.
    2. You should see your upcoming resort hotel reservation details under “My Plans.”
    3. Under your Resort Hotel information, you should see the confirmation number, your remaining balance, and there should also be a blue button that says “Make a Payment.”
         a. Note that if your upcoming trip were booked through a travel agency, you would not see an           option to pay online and must contact the agency to get your balance paid.
    4. Just click the link, and you should be able to submit your final payment.

    If you do not see your travel details and have linked them in your My Disney Experience account, the next step would be to reach out to a Cast Member at (407)-939-4357 for further payment assistance. The wait times have been much longer recently, so I recommend reaching out earlier in the morning to shorten your wait times.

    I hope I was able to ease some of your frustrations and provide some helpful guidance. Enjoy your upcoming trip and come back and see us.

    Happy Planning!

    Ashley F.
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Meet the Panelist: Ashley, Texas

Hey Y'all! I’m Ashley and I live in Texas. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our resort days. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

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