Timon and Two Guys at DAK; AA;
  • On Apr 29, 2024
    Michael from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My friends and I purchased are tickets separately, but I am now trying the register for DAS and the cast member informed me I need to merge these tickets to my profile. But I don't know how to do so.

    Hi Michael,

    Welcome to planDisney!

    I am happy to see that you are familiar with the Disability Access Service (DAS), one of the many Services for Guests with Disabilities at the Walt Disney World® Resort. It sounds like you need to make sure your ticket is correctly linked in your account and that you are connected to your friend's profile in My Disney Experience.

    First, let's make sure your ticket is correctly linked. If you have the My Disney Experience Mobile App, open the app, click on the three bars in the bottom righthand side of the screen, and then click on My Tickets & Passes. If your ticket does not appear there, click on the plus sign to Link Tickets & Passes. 

    Next, check to make sure you are connected to your friend's profile. In the mobile app, click on the three bars again in the righthand corner. Then click on Profile. From there, you should see a tab for Family & Friends List. If your friend's name does not appear in your Family & Friends list, scroll down and select the option to Add a Guest. Once your friend is added, make sure they have their ticket linked to their My Disney Experience account. 

    Once your friend is connected in My Disney Experience and all tickets are linked, I suggest that you try the DAS pre-arrival video chat process again. If tickets are still not linked properly or your friend's profile is still not connected to your account in My Disney Experience, the cast member may have you contact Website Support. I just completed the DAS pre-arrival registration process. There were some technical issues with duplicate profiles in My Disney Experience account. I was able to speak with a cast member in Website Support to get those duplicate profiles removed and then was able to get pre-registered for DAS.

    Michael, I hope this helps! One word of caution - navigation in the mobile app is subject to change but I love the general ease of navigation in the app, so I trust you will be able to get your friend connected and tickets linked. As you finalize those plans and finish packing, be sure to have a few advanced dining reservations and stop by the EPCOT International Flower & Garden Festival to visit some of the fantastic outdoor kitchens!

    Magic and memories,
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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