Disneyland- Mainstreet Station
  • On Aug 10, 2022
    Emma from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, my friend and I have tickets/ reservations for next week at Disneyland. She recently had knee surgery and we wanted to get a disability pass for her.

    Hi there, Emma! Thanks for stopping by planDisney. Just a few more sleeps until you and your friend arrive at the Happiest Place on Earth. I’m sorry to hear about your friend’s knee surgery and hope she’s off to a speedy recovery. Disneyland Resort does a great job accommodating Guests with their individual needs - one of the million reasons I love visiting!

    Disability Access Service (DAS) is a great program to support Guests who have difficulty waiting in line for long periods of time. DAS enables you to schedule return times for attractions, to avoid waiting in traditional standby queues. Your friend may qualify for DAS. Between 2-30 days prior to your visit, you can request a live chat through DAS Advance, and if approved for DAS, the helpful Cast Members can help you get registered. Just be sure your friend is present for the live chat.

    If you’re unable to complete the live chat prior to two days before your visit, Hakuna Matata – it means no worries! You can visit a Guest Services location when you arrive, and they can assist you. At Disneyland Park, you can stop by City Hall, and at Disney California Adventure Park, swing by Chamber of Commerce. Both are near the entrances of the respective parks.

    Another great option for access to shorter lines is Disney Genie+. The shorter queues, called Lightning Lanes, are a great way to decrease the time you spend waiting in line. Genie+ can be used in conjunction with DAS. If you didn't add Genie+ to your tickets at time of purchase, you can still add it once you have entered the parks, via the app. Go to My Genie Day, My Day, and you'll see a link to add it.

    In case your friend needs a wheelchair or electric conveyance vehicle rental, you can inquire about this upon arrival. They don’t take reservations, so it’s a good idea to get there early. 

    Wishing you and your pal a magical time!

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Meet the Panelist: Kamini, California

Greetings from the Golden State! Like Elastigirl, I am a committed wife and mom, resourceful, passionate, and will stretch to any length for my loved ones! Two of my favorite places to spend time with my family are Disneyland Resort, and Aulani, A Disney Resort & Spa. Being there is a treat for all the senses - the amazing sights, sounds, aromas, and flavors make us smile from ear to ear. I have decades of magical Disney moments woven into my heart, and I can't wait to share the magic with you! Learn More About Kamini

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