• On Apr 11, 2021
    Hannah from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    A friend made my reservation and ticket, but it is linked to a ghost account. She initially spelled my name wrong. I also have 2 accounts that I would like to close one once I make sure that the ticket is transferred to my gmail account.

    Hi Hannah! Welcome to planDisney.

    When the 999 Happy Haunts in the Haunted Mansion say “there’s room for one more,” I don’t think they’re talking about My Disney Experience accounts! While more ghosts in your doom buggy are always a good thing at Gracey Manor, ghost My Disney Experience profiles are less fun. I checked with Madam Leota, and she knows exactly what to do next. 

    To solve this problem, you will need to call and speak with a Cast Member at the My Disney Experience help desk. They can be reached by calling (407) 939-4357. Since you mention that you have multiple profiles, some with different spellings, I would come ready with a list of the names (and spellings) and email addresses attached to each profile. The more information you can provide, the better, so it’s good to be prepared. The Cast Member you speak with will be able to ensure the correct profile is attached to your visit, and can then help you determine what to do with your extra profiles. Unfortunately, at this time, the only way to resolve this situation is to make a phone call. Hold times are longer than normal due to many Guest questions related to the phased reopening of the Walt Disney World Resort; I like to use speakerphone while multitasking when I need to call.

    Wishing you sympathetic vibrations (also known as a short hold time) and no hitchhiking ghosts once you get your account sorted out!  Just like the mansion ghosts like to say, we hope you'll "hurry back" if you have any further questions as you continue to plan and dream about your summer vacation to the Walt Disney World Resort.

    Wishing you a magical vacation,
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Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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