• On Dec 16, 2021
    Tyler from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi my friend has a 3 day ticket for Dec 19-21 but just tested positive for COVID. How can she be refunded?? Thanks.

    Hey There, Hi There, Ho There, Tyler!

    Welcome to planDisney! Thank you so much for stopping by, and we are so honored to answer your question on behalf of your friend. (I know YOU must be a great friend because of your willingness to help her!) Please know we are most grateful to serve on your PLANNING TEAM!

    I am so sorry your friend has just tested positive for COVID-19. Please tell your friend that Mickey Mouse and his pals are wishing upon a star that she feels better REALLY soon! 

    I do want to inform you that Disneyland Theme Park Tickets are nonrefundable. While I know this was not the news you wanted to hear, please know she can always cancel her existing Disneyland Theme Park Reservation and make a new reservation when her schedule allows her to visit the HAPPIEST PLACE ON EARTH. If she is not able to visit before her tickets expire, I do want her to know that she can apply the price she paid for her tickets to purchase new tickets when she is able to visit again. 

    Exciting announcements are being made all of the time at the Disneyland Resort, and we don't want you to miss a thing. That is why I highly recommend you follow Disneyland on all of its social media channels, and be sure to subscribe to The Disney Parks Blog for the most up-to-date Disney information. 

    If you have other questions, please do not hesitate to ask! We are here to help in any way!

    Have a MAGICAL day!

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Meet the Panelist: Wes, Texas

Woo Hoo!  I am so excited to help plan your next Disney vacation! Since I have experienced Disney in all stages of family life (I have FIVE Tigger-ific kids), in all times of the year, and on a tight budget, I have learned to create Disney magic every trip! Learn More About Wes

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