Mickey and Minnie Statues in Front of Fireworks
  • On Nov 2, 2022
    Patricia from Cheshire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    3 of our four tickets have disappeared from our accounts. I still have mine and the park reservations showing, but my friends info is empty other than the dining reservations.

    Hello Patricia, 

    As the current UK-based Panelist here at planDisney, it's both my pleasure and delight to welcome you to our pixie-dusted spot.

    Patricia, I'm sincerely sorry to hear that Experiment 626, or Stitch as he's known to his friends appears to have caused havoc with 3 of your 4 Magic Tickets which were previously linked to both yours and your friends My Disney Experience accounts.  I understand how tricky this situation must seem to you all as your jolly holiday at Walt Disney World Resort is literally right around the river bend in just a few short days time!

    As you are a soon arrival at Walt Disney World Resort, and because I'm unable to gain access to your My Disney Experience account; my best suggestion is for you to speak in person over the phone with a helpful Cast Member.  Tech savvy Cast Members are like real Fairy Godmothers in that with just a bibbidi-bobbidi-boo they'll be able to untangle any hiccups found within your My Disney Experience accounts before proceeding with the best way forward for you and your magical Disney holiday which begins on November 10th!

    To connect with a Cast Member, please go ahead and dial the UK freephone number for Technical and Website Help contained within this handy Walt Disney World Resort Phone Directory.  Prior to dialling, you'll want to have your Will Call Magic Ticket email confirmation details close to hand, plus any other pertinent information or personal details.

    Wishing you and your Mouseketeers lots of faith, trust, and pixie dust as you get ready for a truly EARidescent holiday to the most magical place on earth.

    Have a great Disney day ~ Jane 

thumbnail image for Jane

Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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