Animal Kingdom; Kilimanjaro Safari
  • On Aug 15, 2025
    Sue from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    There are four people in our party staying 10 days with booking multi pass every day as well as some individual lightning lanes. If one person in the party can no longer make the vacation, is there a way to get a credit or refund?

    Welcome back to the planDisney Roundup, Sue. It’s so nice to meet you.

    Yee-Haw! It sounds like you are in for a rootin’ tootin’ time. Walt Disney World is the perfect place to bring family and friends together. I’m so excited for you! I’m sure your party will have the best time together, enjoying everything there is to do. What are you all most excited for? When my family visits, beignets from Port Orleans-French Quarter are at the top of our list. No trip is complete without them.

    When it comes to purchasing Lightning Lane Multi Pass, these purchases are non-refundable and non-transferable. This means that they cannot be canceled for a refund after you’ve purchased and booked. While this may not be the answer you were looking for, I do have a few solutions for you.

    The first is modifying your plans. While you cannot cancel them, you can modify your plans using the My Disney Experience app. This will allow you to adjust your Lightning Lane selections to better fit your schedule. While this doesn’t help your friend who may not make it, it is a good tip to know for the rest of you who will be in the parks.

    Now, for the guest who may not be able to join, I’m still wishing on every star that they can. They do have the option to reschedule their park days. All they need to do is move their theme park reservation, or visit, to a different day so that they can modify their Lightning Lane selections to fit their new visit date. This might be the better option, especially since theme park tickets are also non-refundable.

    Sue, I hope this helps answer your question. If you find that you have any more, please ask away. Or if you have additional questions regarding the specifics of your tickets, feel free to give the Walt Disney World Reservations line a call. A Cast Member there will be more than happy to answer any additional questions you may have over the phone.

    Until then, enjoy these last few months of planning because pretty soon, you’ll be living in the magic.

    Dream Big,

    Shantel
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Meet the Panelist: Shantel, Alabama

Hi ya Pals! I'm Shantel, an Army wife and mom of two. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip. One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! 
Learn More About Shantel

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