Mom and Dad planning vacation
  • On Feb 14, 2022
    Fraser from great britain Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have forgotten my wife my disney experience acccount log in and the email that is linked with we no longer have access too. Is it best to create a new account and then the old one from my reservation and unlink it. Or best try change email on account?

    Hello Fraser, 

    Welcome to planDisney!  It's so great to see you here today.

    With today's technology, it sure is all gadgets and gizmos galore.  And for me, there's nothing more trying than a forgotten password, or worse still an old, inaccessible email account!  Therefore, I can totally relate to your valid question about gaining access to your My Disney Experience account ahead of your Walt Disney World Resort holiday this coming August.

    Fraser, your great question is somewhat like, which comes first, the chicken, or the egg!  What I mean by that is, it's certainly possible to update the email address associated with your My Disney Experience account, but first, you have to enter your password to successfully log in to your account.  Plus, during the email updating process, a confirmation code is sent to the current email address already associated with your My Disney Experience account.

    Therefore, before you go ahead and create a new My Disney Experience account, my best advice would be for you to seek the knowledge and assistance of super tech-savvy Cast Members by dialling the UK freephone number for Website and Technical Support contained within this Walt Disney World Resort Phone Directory.

    I sincerely hope that I've been able to provide some reassurance and advice for you today Fraser.  If you should have any further questions concerning your jolly summer holiday to the most magical place on earth, then please do drop back to me here at planDisney.  I'm always happy to assist a fellow British Guest wherever I am able!

    Have a great Disney day ~ Jane  




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Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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