Mother and son on Carousel
  • On Nov 8, 2021
    Latasha from MI Asked

    I was just there and forgot to get my pictures. Can I still purchase them?

    Hi Latasha,

    Welcome to planDisney!

    I am delighted to see you stopping by with a great question. If you still have access to those photos in your My Disney Experience account, you should be able to order them. Just log into My Disney Experience and click on My Photos. If you are using the My Disney Experience Mobile App, open the app, click on the three bars at the bottom of the screen and then click on Photos. Review the Disney PhotoPass Terms & Conditions and, if you are missing photos, you can report those missing photos by phone or online

    Since your photos do have an expiration date, I recommend that you purchase them as soon as possible. We prefer to download digital copies of our photos although we have occasionally printed some. I also have had success finding lost photos by reporting them missing. Normally, I make those reports at a Disney PhotoPass location when we are in the parks but I have also reported missing photos by phone and online.

    Latasha, I am sending a little extra PhotoPass pixie dust your way hoping you are able to access those photos. Disney memories are the best. I still have photos from our first visit to the Walt Disney World Resort with our girls 10 years ago. Those photos always bring back the magic of that first visit for me!

    Magic and memories,
    Donyell

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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