Tenaya Stone Spa
  • On Jun 24, 2022
    Veronica from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi so I forgot to pay my remaining balance and it looks like disney cancelled my reservations at my disneyland hotel with tickets included. Will they refund me my money I had already paid ?

    Hello, Veronica,

    Well, sometimes life just gets in the way of some of our plans, doesn’t it? I hope you can channel your inner sense of hakuna matata and not worry too much. Hopefully, you’ll move on to updating or re-booking that visit to the Disneyland Resort again soon!

    First of all, I recommend placing a call to the Walt Disney Travel Company to inquire about updating your Vacation Package. Depending on circumstances, a Cast Member on the phone line may be able to help sort out your existing reservation. You will also want to check the specific terms and conditions listed in your Vacation Package confirmation email. Typically, the remaining balance is due by 30 days prior to arrival. The refund policy is also listed in your confirmation email. For any allowable refund that is not automatically processed, you will need to submit a written request to the Walt Disney Travel Company. In some cases, a processing fee may apply.

    I hope you are able to get your Disneyland Resort vacation in order again shortly, Veronica. If you have any more questions, please visit us again at planDisney.

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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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