Hi Mary!
Welcome to planDisney.
Pre-ordering groceries for delivery to my Disney Resort hotel is something I do before every visit to Walt Disney World. It's so useful to have all the items I need without having to make a separate trip to buy them before my holiday commences! Having bottles of water delivered to my room saves me a lot of heavy lifting, so I totally understand your concerns about carrying groceries to your room.
When you place your grocery order, ensure you complete the delivery address with your name + "Guest arriving ......
insert your arrival date", then add the name and address of your Disney Resort hotel. You will find the correct mailing address in the 'Overview' section on your
hotel's page on the official website. On receipt of your order,
Bell Services will store everything in a secure room, and any perishables will be refrigerated for you. On arrival at your hotel, you can either collect the items from Bell Services or request that they bring them to your room. You will have to be present in the room when they make a delivery, and please note that there will be a Resort fee of around $6.00 (subject to change) for any package received at the Front Desk for you.
Usual check in time for Disney Resort hotels is 3.00pm, and for Disney Deluxe Villas it is 4.00pm.
It's worth noting that all the Disney Resort hotels stock a limited amount of food and drink items in their Resort gift shop, so you will have a few items on hand if you need something.
Please come back and visit us if you have any further questions. We will be happy to help you plan your magical vacation to Walt Disney World.
Sue