Hi Nikki,
Welcome back to the Disney Parks Moms Panel and thank you for asking us another question!
Be Our Guest Restaurant has always been a bit of a hybrid, offering quick service meals at breakfast and lunch and table service dining at dinner. Based on your description of your experience, I believe you likely visited experienced either lunch or breakfast at this Disney dining location.
The good news is that, even though dining at Be Our Guest Restaurant requires two table service entitlements if you're using the
Disney Dining Plan at dinner, it’s still a quick service dining location for breakfast and lunch. If you choose to visit again during those times, you’ll likely have a similar experience to the one you had during your prior visit. And, don't forget, dining reservations are strongly recommended for all meal periods.
I hope my answer helps you plan your upcoming vacation. Please don’t hesitate to come back and see us if you have any other questions.
Have a Magical Day,
Lynne