Photo of the exterios of the France Pavillion in Epcot
  • On Oct 30, 2021
    Gerry from MA Asked

    Hi folks, we live in Scotland & were due to return for our third trip when the pandemic hit. We are now planning for Oct 2022. Our local UK agent is gone bust. Can we upgrade our expired tickets directly with yourselves? Thanks

    Greetings Gerry, and welcome to planDisney!

    You must feel like Princess Anna on coronation day in the kingdom of Arendelle. For the first time in what might feel like forever, you're preparing to return to the Most Magical Place on Earth! I'm sorry to hear that your local travel agency is no longer in business, but there are a couple of ways you can go about modifying your tickets so they can be used next fall.

    First, you could call 0800 169 0730, and a Cast Member will assist with the upgrade. Phone lines open at 9 AM Monday through Saturday and 10 AM on Sundays. I recommend calling early, and if you experience a brief hold, browse some recent articles on the Disney Parks Blog or find us on social media to check out what's happening in the theme parks and resorts these days. From new attractions to dazzling nighttime spectaculars, there's extra magic around every corner during the 50th-anniversary celebration.

    If making a phone call isn't convenient, I suggest e-mailing disneytraveluk@disneyonline.com with your ticket information. Include as many details as possible (your name, purchase date of tickets, original confirmation number, etc), and explain that you would like to modify the start date for your tickets so they are valid for October 2022. 

    Best wishes for a quick resolution, Gerry! As you continue planning the rest of your holiday, don't hesitate to reach out again. We're happy to offer advice for everything from choosing the best resort for your family to navigating the new Genie feature on the My Disney Experience Mobile App. Thanks so much for stopping by planDisney, and we can't wait to welcome you back home next year!

    Have a magical day,
    Betsy
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Meet the Panelist: Betsy, Maryland

Greetings! I'm Betsy, a middle school teacher, wife, and mom of two. My family and I love to travel the world, but our best memories are those made when we're visiting Walt Disney World. No matter how many times we visit, there is always something new to see, ride, or eat at the Disney Parks. Learn More About Betsy

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