Hi Soraya,
Welcome to the
Disney Parks Moms Panel! Thank you for bringing us your question about
Disney's Magical Express, one of my favorite benefits for Disney hotel guests!
As an international traveler myself, I know the logistics might be a little bit harder when traveling from outside of the United States. If you would like to confirm you have a spot aboard Disney's Magical Express, you may call 0800 16 90 730. All you need to provide is your confirmation number and they will either verify you have a seat or will proceed to add if it wasn't yet.
Upon arrival at Orlando International Airport, as you exit the Customs area you may keep your checked bags with you to travel on the motorcoach, or use the complimentary luggage delivery service—available for flights landing between 5:00 AM and 10:00 PM. I prefer the former, simply because knowing that my bags are with me gives me peace of mind. If I need to grab anything from them, I do not have to wait for them to be delivered.
Disney's Magical Express is located in Terminal B, Level 1. Guests arriving in Terminal A of the airport are advised to cross to Terminal B before proceeding down to Level 1. Once there, simply follow the Disney's Magical Express signs and when you make it to the podium, you will be greeted by a friendly cast member who will ask you to provide your confirmation number and/or your last name. They will print a voucher with a barcode on it and will tell you which line to get into (depending on what
resort you will be staying at). Get in line and walk up to the entrance. Be sure to roll your bags and suitcases with you over to where the motorcoach is. A friendly Cast Member will scan your voucher and you will be able to board the motorcoach. Your driver will place your bags and suitcases in the bottom compartment of the vehicle. Your Magical Adventure is about to begin! Sit back, relax for about 30 minutes and enjoy the view or videos shown on the screens.
At check-in, be sure to mention the Cast Member assisting you whether you will need (or not need) to use this complimentary service back to the Orlando International Airport. If you will, provide them with your flight information. You will receive a Disney's Magical Express notice (a voucher inside an envelope) the day before your departure telling you what time you will be picked up by the motorcoach.
Soraya, I hope this information is useful in your planning. I hope to see you again with more questions; we are hEAR to help you plan your trip!
See ya real soon,
~Desiree