• On Apr 7, 2016
    Khristen from AZ Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I fly in to Disney World Thursday at 2:00pm for star wars weekend. If I sign up for the new balance que the night before the expo and I get a early morning time, but I am not in orlando yet will they still see me if I am late to my appointment.

    Hi Khristen!

    Thank you for bringing your question to the Disney Parks Moms Panel!

    The New Balance runDisney shoes are so cute!  I get so excited when a new design comes out.

    Technically, you are supposed to return to the New Balance Booth within an hour of your callback time.  The website states:  "you’ll need to get there within an hour of your callĀ­back notice to ensure access to your requested shoe."

    If you get to the expo over an hour after your callback time, I would head straight to the booth and explain your situation.  My flight was delayed for Tinkerbell Half Marathon last year and I missed my appointment time. I told them what happened and they allowed me to enter right away.  I can't promise you that they will, but I am sure they understand that sometimes things come up.  They won't be able to guarantee that they still have your requested shoe/size then, but they've been doing a great job at replenishing stock lately to meet demand.  

    I hope this helps. Please let me know if you have any other questions and have a great time at Star Wars Half Marathon - The Dark Side weekend!
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Meet the Panelist: Lori, Indiana

I am currently a homeschool, soccer mom to two active teenage boys. My family loves everything about Disney! Walt Disney World, Disneyland, runDisney, Disney Cruise Line and Disney Vacation Club have been a part of countless magical memories for us through the years. I cannot wait to help you make your own magical memories at Walt Disney World! Learn More About Lori

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