Girl in crutches with Cinderella; Cinderella's castle; magic kingdom
  • On Jun 30, 2024
    Dean from AB Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My flights from Canada to Orlando may be cancelled due to a mechanics strike. If I find that my flight is cancelled until what time can I get a refund on my Disney tickets. I may not know until 24 hours before my flight next Saturday, July 6.

    Hey there, Dean! Welcome to planDisney. I wish you were here with planning questions for happier circumstances. Waiting for news on situations beyond your control is not very magical. I'm sorry.

    With the recent announcements on the airline agreements, I hope all of this advice is unnecessary. But I will tell you everything, just in case you need it. 

    I know no one wants to cancel a trip to Walt Disney World Resort. Sadly, sometimes, things happen that keep our plans from coming to fruition. The current policy states theme park tickets are non-refundable, but there may be a few options. 

    I've been in a similar circumstance in which life got in the way, and I could not go to Walt Disney World Resort as originally planned. I was able to modify the dates of my theme park tickets. My experience is doing this before the first day of my tickets' use date, so I recommend trying this as soon as you know you will not be able to catch a flight to Orlando.

    You can try modifying your tickets online or on the My Disney Experience app.

    On the app:

    1. Open the menu (the "≡" at the bottom of the screen) on My Disney Experience app
    2. Tap on "My Tickets & Passes"
    3. Select the ticket and the option to "Change Ticket"

    If you have any challenges, I recommend calling the Existing Tickets contact center. If you call before the ticket's usage date, they may be able to change the date of your tickets or help you put the unused value towards a new ticket purchase. They are available 7 days a week, from 7:00 a.m. to 11:00 p.m. Eastern. They are amazing Cast Members and the best able to help.

    I hope your flight plans go according to schedule and you can focus on packing for a Pixie-dusted trip to the Most Magical Place on Earth. If you have any other questions, please come back by planDisney. We'll be wishing upon a star for you!

    Thinking of the Happiest Things!

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Meet the Panelist: Jana, Georgia

Hi, everyone! I’m Jana, a Disney-loving wife and mom from Atlanta. My boys (my husband and sons) are the greatest joys in my life. We have so many magical memories from our vacations at Walt Disney World Resort and aboard Disney Cruise Line. I welcome the chance to share my knowledge and advice in helping you plan your visit to the Most Magical Place on Earth. Learn More About Jana

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