Female relaxing in pool
  • On Mar 13, 2022
    Steven from TN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I fix an issue with the personal data in the Safe Passage portal? My husbands DOB which is pre-populated and greyed out on the page is wrong. Our data for checkin on the Disney site is done and correct. I tried calling and was on hold for 6 hours.

    Hello Steven and welcome to planDisney!

    Your cruise is just around the corner if you are loading your documents into the Safe Passage platform! I'm so excited for you to be welcomed aboard, and I hope that I can be of some assistance and you can sail smoothly towards your embarkation date. 

    I'm so sorry to hear that you had difficulties as you were loading your documents. I actually have some firsthand experience with this as I recently helped a family member check-in for their cruise. Their date of birth was also greyed out until their passport photo had been fully uploaded onto the website. Once it was uploaded and into the system, I noticed that the birth date was then correct. I hope that you notice the same thing once you have loaded your photos. 

    If you are still experiencing any difficulties, you can reach out to the support team via email at DCLsupport@inspirediagnostics.com or by phone at 1-877-250-5132. 

    Once you are cleared for sailing, you can take a deep breath and get ready for a relaxing cruise vacation. My favorite place to relax happens to be the adults-only Quiet Cove Pool area of the ship. You can find plush loungers in the shade or the sun, and be attended to by some wonderful crew members. On a particularly warm day, you may be served a refreshing cold towel. I could grab a good book and read in this space all day long. Well, until my kids pull me away for an obligatory ice cream break! 

    Have a wonderful sailing and cruise back to planDisney if you have any further questions. We'd be happy to help. 

    Bon Voyage, 

    Adrianna
thumbnail image for Adrianna

Meet the Panelist: Adrianna, California

Welcome, fellow voyagers! Like my favorite bibliophile princess, I want adventure in the great wide somewhere! I’m a wife, a mom of two, and my favorite way to find adventure is on board the Disney Cruise Line. I’d love to help you and your sailing crew plan for your own adventures, filled with magic and memories that last a lifetime. Learn More About Adrianna

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