• On Jun 22, 2020
    Chad from GA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I fix a family is the MDE? When attempting to add to hotel guest, I receive the following error: There was an issue assigning one or more Guests to this reservation. Also want let me add the guest to the park pass in DPPS

    Hi there Chad! Welcome to the Disney Parks Moms Panel. I'm so glad you stopped by with your planning question. 

    It sounds like Stitch is busy making mischief on the My Disney Experience site; I had this same problem just a few weeks ago! I was seeing the exact error message when trying to match my husband to our family's August reservation. After a short call to the helpful folks at Disney, bibbidi bobbidi boo, all was well! Sometimes Cast Members are able to fix things on their end that we just can't see on ours. I reached out to our friends specializing in My Disney Experience at (407) 939-4357 who were able to solve that issue for me.

    Chad, once your Guest with valid theme park admission and a Resort Hotel stay is properly linked in My Disney Experience, they will be eligible for reservations in the Disney Park Pass System. I was pleased with how user-friendly this new booking tool was when I reserved parks for an upcoming vacation. If you have any problems, don't hesitate to contact us. 

    I hope this helps you prepare for your next visit. To keep up with important updates as Walt Disney World welcomes Guests back home, I recommend keeping your eye on the Know Before You Go page and following the Disney Parks Blog. If there is anything else we can do to make your vacation more magical, stop by and see us again. 

    See ya real soon!
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Meet the Panelist: Betsy, Maryland

Greetings! I'm Betsy, a middle school teacher, wife, and mom of two. My family and I love to travel the world, but our best memories are those made when we're visiting Walt Disney World or Disneyland Resort. No matter how many times we visit, there is always something new to see, ride, or eat at the Disney Parks. Learn More About Betsy

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