Family Walking at Park; Tangaroa Terrace Tropical Bar & Grill; dad; mom; brothers; holding hands; mom carries boy
  • On Apr 2, 2024
    Meital from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    first-time visitors with 2 kids: 1 has autism, and the other suffers from anxiety and noise sensitivity. how to get their DAS pass? I know kids need to attend the video call, but the younger one doesn’t know what her diagnosis is... do we also need a genie

    Hi Meital! Thanks for bringing your question to planDisney.

    You're going to have the best time! Your visit is right around the corner and you must be excited. But of course, you have questions too. I'm happy to help.

    Disneyland Resort is dedicated to providing a welcoming and accommodating experience for all its Guests. I've experienced this myself when visiting with family and friends with disabilities. Those efforts include the Disability Access Service, which allows an eligible Guest and their party to avoid standing in traditional queues by booking a return time. You're not skipping the line. Instead, the return time is roughly the equivalent of the current wait time. You're able to conveniently book these return times on your mobile device using the Disneyland mobile app. I've visited with friends who utilized this feature, and it was very user-friendly. But you can always bring your questions to a helpful Cast Member at Guest Services.

    The pre-registration for DAS is a great option, and you are correct that your children will need to be present for part of the video call. However, the Cast Member can be discreet. For example, they bring children briefly on the call who are being surprised with a visit to Disneyland Resort and manage not to give away the surprise. When you explain the situation, they can be considerate of your family's circumstances regarding your child's knowledge of their diagnosis. I hope that helps alleviate your concerns going into the call.

    You might also find other resources helpful that Disneyland Resort provides for its Guests, including this Guide for Guests with Cognitive Disabilities. It has an Attraction chart, which has information that could guide your ride choices. Some Attractions feature loud noises or lighting effects, for example. With these details, you can help pick Attractions that are best for your family.

    While it is not required that you also purchase Disney's Genie+ Service, some Guests do pair Genie+ with DAS. Genie+ allows Guests to book a Lightning Lane Entrance return time, so you spend less time in queues and more time having fun in the Happiest Place on Earth. It is up to you whether you add Genie+. It is an easy addition to make if you decide you'd like that option. When you scan into the parks, you can tap "Purchase" on the homepage of the app to begin the transaction if it is still available. Prices are subject to change, so the price you see today on the app might be different than your park day.

    Have a magical time!

    Elizabeth
thumbnail image for Elizabeth

Meet the Panelist: Elizabeth, Missouri

Hello from St. Louis! I'm Elizabeth, a professor, wife, and mother to two little boys. We love to travel as a family, and Disneyland Resort is the place where we laugh more and make the happiest memories. We've done everything from solo to big multi-generational trips, and I've got the tips and tricks for traveling with little ones to help ensure your experience is truly magical. Learn More About Elizabeth

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