Mickey and Minnie Mouse with The Wish
  • On Dec 7, 2022
    Kelly from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    First time cruising, have a concierge room on the Disney wish. I thought I was supposed to call and ask the concierge team our preference of booking a cabana and they would book it. I called and they told me the date to be up at midnight to book it.

    Ahoy, Kelly and welcome to planDisney!

    Thank you so much for bringing your excellent question to planDisney – let’s get started so you can begin to chart your planning towards your magical voyage on the beautiful Disney Wish!

    Kelly, sailing Disney Cruise Line's - Concierge level will be an experience like no other presenting you with an expanded range of offerings both in your stateroom, at select onboard designated areas, and with pre-planning in addition to the world-class service and luxurious amenities enjoyed by all Guests.

    As a Disney Cruise Line - Concierge Guest, booking your private Cabana on Disney Castaway Cay currently involves sending your request to the shoreside Concierge Team five (5) days before your advance booking window for many Onboard Activities and Port Adventures opens, which is 120 days from your sail date. Therefore, since you have a five (5) day advantage, you will need to contact the shoreside Concierge Team 125 days before your sail date to request a private Cabana (subject to change). Kelly, remember that Cabanas are located at the Family Beach and the adult-only beach called Serenity Bay. 

    To reach the shoreside Concierge Team please call (866) 784-1654 Monday through Saturday, from 8:30 AM to 5:30 PM ET. This information is a little different than what you were told, therefore I would highly recommend you contact the Concierge Team at your earliest convenience for clarification.

    Download the Disney Cruise Line Navigator App to manage your plans before and during your sailing and to enjoy many convenient app features.

    Kelly, your Concierge Team is there to assist with Port Adventures and any Onboard Activities such as special requests such as celebrations, reservations, and other personalized planning assistance.

    It was my pleasure helping you today, we look forward to offering more first-hand tips and advice to help make your voyage the most magical ever, Kelly!

    Happy and Magical Adventures at Sea!
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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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