Mickey and Minnie Mouse with The Wish
  • On Jan 2, 2023
    Rachel from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! We are going on our first cruise ever at the end of February and at the concierge level. How do I go about contacting them ahead of time to let them know about any preferences or reservations we would like to have? Thank you! :)

    Rachel, let me be the first to welcome you aboard planDisney and Disney Cruise Line!

    Oh my! You must be so excited about your first Disney cruise and sailing Concierge. You are truly going to be spoiled by the Concierge Team. The Disney ships are beautiful, and the service is fantastic no matter your stateroom category, but the Concierge Team adds another level of Pixie Dust to an already spectacular vacation.

    It looks like you are within your booking window for your cruise. I often receive a message from Shoreside Concierge Services welcoming my family and letting me know what reservations they can help me secure. Since it looks like you are sailing soon, you can reach out to them directly at 407-566-8119, Monday through Friday, between the hours of 8:30 a.m. and 5:30 p.m. (EST) and Saturday, 9:30 a.m. and 5:30 p.m. (EST). A few of the things they can assist you with include Port Adventures, a private Cabana on Disney Castaway Cay, adult-exclusive dining reservations, Senses Spa appointments, Bibbidi Bobbidi Boutique appointments, and dining rotation and seating requests. I also like to note what beverages we would enjoy in our stateroom. 

    Once aboard, the Shoreside Concierge hands you off to your onboard Concierge Team. You might not be Aladdin, but your Concierge Team is like having your very own personal Genie, ready to make your cruise as magical as possible. Make sure you attend the Concierge Embarkation Lunch held in one of the restaurants on the first day. You’ll meet the Concierge Team, review your itinerary, and have the opportunity to ask any questions.

    Rachel, I hope you have a fantastic time sailing with Disney Cruise Line. If you have any additional questions, we are always delighted to help!

    SEAS the adventure!
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Meet the Panelist: Tracie, Florida

Ahoy! Just like Moana, I feel the irresistible call of the sea. I think the best vacation is aboard a Disney Cruise Line ship – thankfully, my family agrees. Whether savoring gelato in Italy, snorkeling in Mexico, or basking in the sea breeze on deck, each destination fills us with memories to last a lifetime. I look forward to helping your family plan a Disney Cruise Line adventure brimming with cherished moments!

Learn More About Tracie

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