Hiya Jennifer! Oh boy, welcome to our clubhouse, we call planDisney. It looks like you are just days away from visiting Mickey Mouse and all his pals at The Most Magical Place on Earth! Yay! I'm doing the "Hot Dog Dance" in excitement for you! You've come to the right place because we have the Mouseketools to help you!
I often travel with my large Disney crew, and it can be easy to mix up whose MagicBands belong to whom. Here are a few ways to sort this out. First, open your
My Disney Experience app, navigate to the bottom right corner, and tap the three horizontal lines, then scroll down to "MagicBand & Cards." This will display all the people associated with your account. If you click on a name, you will see an image of each MagicBand along with its 12-digit code. You can then match this code to the number on the back of your MagicBand to identify who it is assigned to in your app.
You can also find this information through your My Disney Experience account. Make sure you are logged in, then select
"My MagicBands & Cards." Scroll down to "Manage Disney Bands or Cards." Here, you can click on a member of your travel group to see all the MagicBands associated with their name and verify the 12-digit code on the MagicBand. You can also double-check that your MagicBand is listed as "Active."
If you are still having problems, you can call the
"App and MagicBand Support" number. Also, the Walt Disney World website has a great page about
MagicBand+ that may also be helpful to you. I'll add the link to that
HERE.
Jennifer, I am wishing you a
Mickey-rific time! With
Disney Starlight: Dream the Night Away debuting and
Test Track reopening, you have so much to look forward to. Please let us know if we can help with anything else. You are always as welcome as can be at planDisney!
Toodles,
Shonette