Hey Leila!
Welcome to
planDisney!
Thank you for bringing your question to us here today. It looks like you can’t find your tickets on your Disneyland account. If you’re on the Disneyland app you’ll first want to open the app and make sure that you’re logged in. Next, you’ll click on the hamburger (3 lines) in the lower right-hand corner. After that, you’ll click on
Tickets and Passes in the upper left-hand corner. You should be able to see your ticket there.
If you’re on the
Disneyland website, you’ll want to make sure you’re logged into your profile. You’ll hover over
My Disneyland in the upper right-hand corner and then click on
Ticket and Reservation Details. Once that page loads, you’ll be able to see all of your active tickets and park reservations associated with your account. If both of these options don’t work for you it may be a good idea to call
Ticket Services so they can take a deeper look at your account.
Well Leila, if anything else comes up please come back and let us know.
Remember, always believe in the Magic!
Andres