Art of Animation Pool Resorts and More
  • On Apr 20, 2021
    Kim from AL Asked

    where can find my receipt from purchases after checkout from my resort

    Hiya Kim! Welcome back to planDisney.

    It sounds like you’ve just returned from a Walt Disney World Resort vacation. I hope you had a magical time! 

    Disney calls the receipt or list of charges to your Disney Resorts Collection hotel room a “Guest folio.” Usually, the Guest folio is emailed to the email address associated with your My Disney Experience account on the morning of your checkout day. If you didn’t receive that, I recommend searching your inbox (look for the word “folio”) and checking your junk mail folder. If it’s been fewer than 48 hours since you left, it might still be on its way.

    If you are still on your magical vacation, that Guest folio can be viewed anytime in your My Disney Experience mobile app. Under Resort Hotel, you will see an option to view your charges, but that option is only available when you are checked in. After check-out, that option disappears, so it’s always a good idea to review the charges before you leave.

    If you haven’t received an email and you’re already home, you are welcome to call and speak with a Cast Member on the My Past Walt Disney World Visit line at (407) 939-6104. You may also email guest.services.billing@disneyworld.com to request a copy of your folio.

    Thanks for stopping by with your question, Kim! 

    Wishing you a great big beautiful tomorrow,
    Robyn
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Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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