Magic Happens Parade at DLR; mickey; moana; Main Street
  • On Sep 19, 2023
    Amelia from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I find my Id number if I don’t know it ? All of the sudden I can’t get into my pass on my phone . Ice have a passs now for 9 months and I want to make a reservation

    A very warm welcome from all of us at planDisney to you, Amelia. We're so glad you're here to ask us this question. I hope you've been enjoying your year of magic thus far. It sounds like you're ready for another dose of magic, so let's make sure you can secure your reservation for your next visit.

    Oh bother, I'm sorry to hear that you've been unable to access your Magic Key pass, Amelia. Not to worry, I have a couple of suggestions for you to try. You'll be on your way to the Happiest Place on Earth before you know it. Sometimes I've experienced challenges in the Disneyland app and have been able to complete my task at the Disneyland site. You might try logging in to your Disney account at the Disneyland site and trying to make your theme park reservation there.

    If that doesn't work, you will need to reach out to a friendly Cast Member at the Magic Key phone line at (714) 781-7277. They are available every day from 7:00 a.m. to 9:00 p.m. Pacific Time. They will be able to access your account and provide you with your Magic Key pass ID number.

    I hope you're able to get this resolved soon so you can start thinking about all of the wonderful things that you will do during your upcoming Disney day. If you aren't already, I recommend following @disneylandmagickey on Instagram for the latest and greatest updates for Magic Key holders. During my last visit, I was able to pick up one of the exclusive Haunted Mansion trading cards for Magic Key holders. I love all of the fun and exclusive perks that are sprinkled throughout the year for Magic Key holders.

    Amelia, I hope this has been helpful. Please come back to ask us any other questions that you might be curious about. Until then, here's wishing you continued magic through the rest of your year as a Magic Key holder!

thumbnail image for Michelle

Meet the Panelist: Michelle, Oregon

Hey everyone! I'm Michelle, a Disney loving adult from the Pacific Northwest. I'm a wife and dog mom who loves to travel. Whether I'm adventuring solo, teaming up with my pals and family or making sure my husband is getting the most of his visit with accessibility; I'm here to answer your questions and share that magical feeling you'll get when visiting the Disneyland Resort. Learn More About Michelle

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.