Family fun on board
  • On May 19, 2022
    Julian from TN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    HI, I was going to see if you could find my Castaway number? I went on a Disney cruise over ten years and can't remember it.

    Welcome to planDisney Julian!

    If it has been 10 years since you have been on a Disney Cruise, you are way overdue for an adventure at sea! You are in for a real treat. 

    To find your Castaway Club number, sign in on the Disney Cruise Line website. Under the "Already Booked" tab, scroll down to "Castaway Club." In the middle of the page, it should have your membership level (silver, gold, or platinum) with your Castaway Club ID# listed under that. This page will also tell you how many cruises you have completed and your exclusive benefits. 

    If your number is not showing up, give a call to a friend Disney Cruise Line agent who will research your cruise history and add your Castaway Club ID to your reservation. If phone lines are busy, you might want to send an email. Include your previous sail date or ship or anything that will help in tracking down your number. 

    A few things have been updated on the Disney Cruise Line ships since you last sailed. A biggie is the Disney Cruise Line Navigator app. This is a very useful tool onboard as it will list everything going on during your cruise. Think of it as your personal cruise director keeping you updated of dining times, menus, and the all-important BINGO times!

    I suggest reading through Know Before You Go so you are prepared for the boarding procedures. This information will be updated as protocols change, so take a quick peek at it before leaving home for your cruise. 

    Once you are onboard your beautiful ship, get those sea-legs dancing at the Sailing Away Deck Party. Mickey and the crew will be getting everyone in the cruising spirit as you sail away from the port. 

    WISHing you a WONDERful Disney Cruise vacation full of MAGIC!

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Meet the Panelist: Cathy, Ohio

Hi, I'm Cathy from Cleveland. I love to travel, especially in the winter to escape the snow and cold of Ohio! My husband and 2 kids share my enthusiasm for travel, so we enjoy our adventures together whether it is hiking at a National Park, sailing on a Disney Cruise Ship, or going to Walt Disney World which is our home away from home. My husband proposed to me in front of Cinderella Castle and we have not stopped visiting ever since! It's a blast helping guests here at planDisney! 
Learn More About Cathy

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