• On Sep 21, 2021
    Sherry from MS Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Where do I find the balance on my account and the card I have already stored for payments?

    Hi Sherry,

    Welcome to planDisney! 

    To view the balance on your resort hotel or vacation package reservation, open the My Disney Experience Mobile App, click on the three bars on the bottom right-hand side of the screen, then click on Resort Hotel, and then click on the icon that says View Charges. To view the credit card that you have stored on file, open the mobile app, click on the three bars again (bottom right of screen), and then click on My Profile. Note that when I tried to check this feature today, I got a message that said I would need to visit the Walt Disney World website to manage payment methods because this feature is temporarily unavailable via the mobile app. To search via My Disney Experience on the website, click on My Disney Experience and then click on Profile (right under your name). Be advised that these instructions may change should the website or mobile app get updated.

    As your planning adventure continues, be sure to verify the date that your final payment is due. Make sure all of your friends and/or family traveling with you are connected to your My Family & Friends List in My Disney Experience. Check the advanced dining reservation window and get ready to make those dining reservations when your reservation window opens. 

    As the excitement builds for The World's Most Magical Celebration, I hope you make plans to see the two nighttime spectaculars, Disney Enchantment and Harmonious. Looking at your arrival date, you have some time to coordinate your crew with matching t-shirts. In the meantime, bring out those superhero skills as you continue the Incredible planning for your next Disney day!

    Magic and memories,

thumbnail image for Donyell

Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.