Star Wars Galaxy's Edge Family Walking Storm Troopers
  • On Feb 15, 2022
    Diane Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi I was filling in the names of the people in my group onto my ticket/passes and I have made a mistake and put one of my group members name onto 2 ticket, how do I change the name on one of them please

    Hiya, Diane!

    Yup! I’ve been there too. No worries. This is a common issue that is easily managed.

    You can certainly call the Tickets phone line to ask for the names to be adjusted. But I’d like to save you from having to worry about waiting on hold to address what is actually a somewhat minor issue. You see, the names on your theme park tickets are mostly there for your convenience. If you don’t mind a little extra effort to keep track of ticket numbers for members of your party, you don’t need to worry about the mismatch of names. And keeping track of who is using which ticket is only an issue when you need to match photos of ticket users at park re-entry and if you split up your party to enjoy separate attractions with Lightning Lane.

    To redeem your Disney eTickets you will scan the ticket code, either on your mobile device or a printout. At that time, the eTicket will be voided and you will be issued a standard theme park ticket to use for the remainder of your visit. Although the ticket numbers will automatically update in the Disneyland mobile app, the Guest names will remain the same. But you will also be issued printed ticket cards with your new ticket numbers. The numbers on the ticket cards will match the numbers in the app.

    Tony’s Tip: To help you keep track of who is using which ticket, I recommend writing the name of each Guest on the printed ticket as it is issued at the park entrance. When using a Lightning Lane or re-entering a theme park, either the code in the mobile app or the printed ticket may be scanned!

    Diane, I hope you have a magic time at The Happiest Place on Earth. We’d love to hEAR from you again at planDisney if you have any more questions.

    ~Tony
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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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