dlr planning 12
  • On Aug 22, 2022
    Gary from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have a few questions: 1. if we purchase tickets are they refundable? My wife is a cancer patient and sometimes the treatments debilatate her. 2. What is needed to get a handicap cart for the duration of our stay? 3. park hours for Nov. 28-30

    Hi, Gary, and thanks for trusting planDisney with your question. We're so glad you’re here!

    First, I’m so sorry for what you and your wife are going through right now. It sounds like you could both use some pixie dust in your lives, and I can’t think of a better place to experience that than at the Happiest Place on Earth

    Unfortunately, theme park tickets are nonrefundable. However, if you purchase tickets and are unable to attend on the day of your park reservation, not to worry! Tickets are usually valid for an entire year, so you can make a new park reservation for a day that may work better for your wife. If you’re unable to use the tickets before they expire, the price you paid can be applied to a future ticket purchase with an equal or higher price. 

    It sounds like your wife may benefit from Disability Access Service, or DAS. It’s designed to assist Guests who aren’t able to wait in a conventional standby queue. So, instead of waiting in a traditional standby line, your family would receive a return time for an attraction, which would allow her to sit in a comfortable spot to wait until it’s your family’s turn to ride the attraction. You can pre-register online with DAS Advance as early as 30 days before your visit, and no less than two days before. You can also register for DAS upon arrival in Disneyland Park (at City Hall) or Disney California Adventure Park (at Chamber of Commerce). 

    Another option that may help your wife is to rent a wheelchair or Electric Conveyance Vehicle (ECV). These rentals can be found to the right of the Disneyland Park Main Entrance, near the Stroller Building. They’re available on a first-come, first-served basis daily. If you’d prefer a length-of-stay rental, you can also rent from ScooterBug, which is a local Disney-approved private mobility rental company. For more information, please visit ScooterBug.com/Anaheim, or call (800) 726-8284.

    Last but not least, I checked the Park Hours, and currently, the calendar is updated through October 13, 2022. The calendar is typically updated about six weeks in advance, so I recommend checking back there around October 17 to discover the park hours for your November visit.

    I sincerely hope this information helps you and your wife prepare for a comfortable, memorable visit, Gary! I’m sending you both my best wishes for good health and magical adventures to come!

    Wishing you magic,
thumbnail image for Kristin

Meet the Panelist: Kristin, California

Greetings from sunny California! I live less than an hour from the Disneyland Resort, and have been an Annual Passholder (and now a Magic Key Passholder) for more than 20 years! As a mom of three kids ages 5-10, I consider myself an expert at navigating the Disneyland Resort with little ones. My family of five can’t get enough of the magic and happiness we encounter every time we step foot on Main Street, U.S.A. I look forward to sprinkling pixie dust on your next visit to the Happiest Place on Earth! Learn More About Kristin

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