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Mom and daughter shopping; Minnie Mouse Hat; Minnie Mouse Merchandise
  • On Aug 7, 2025
    Caitlin from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello! A few months ago, I purchased a ring from a Pandora store in HS. Today, I noticed a stone was missing. I've found some other questions/answers regarding exchanges for sizing, but I'm curious, is there any sort of warranty for this situation?

    Hi Caitlin!

    Welcome to planDisney! I’m sorry to hear your Pandora ring lost a stone! I love going into the merchandise locations around Walt Disney World to admire the Pandora jewelry. I have a bracelet and a few Disney charms myself! 

    Since you purchased this ring at Walt Disney World, I assume it is a Disney Parks design. A Cast Member suggested reaching out to Merchandise Services to see if they can help you in some way. You can reach Merchandise Services by calling 1-877-560-6477, Monday through Friday from 9:00 AM Eastern to 5:00 PM Eastern. Or, you could email them at Merchandise.guest.services@disneyparks.com. It is also helpful if you still have your receipt from your purchase. I’m not sure of Pandora’s policies, but if it is not a Disney Parks exclusive design, you could try to visit a Pandora store near you. In my opinion, I’d reach out to Disney Merchandise Services first to see if they can help you. 

    Have you been checking out the Halloween merchandise on DisneyStore.com, Caitlin? At this time, there is a Pandora charm featuring the cutest Mickey jack-o’-lantern on one side and Mickey in a ghost costume on the opposite side. The "Cutie Ghost” design seems to be very popular this year! Since Walt Disney World will begin celebrating the spooky season soon, I have no shame in putting out my not-so-scary Halloween décor at home too! 

    I hope this points you in the right direction, Caitlin! If you have any more questions, come back and see us again at planDisney! 

    Kaitlin
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Meet the Panelist: Kaitlin, Indiana

Hi friends! I'm Kaitlin, a wife and mom to two young boys. I can always be found with a list of the latest and greatest snacks and treats at Walt Disney World, and sometimes I'm even willing to share those snacks with my family. In the meantime, I'm here to help answer your questions about your vacation to Walt Disney World Resort!  Learn More About Kaitlin

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Panelists have received/will receive a Walt Disney World® Resort, Disneyland® Resort or Disney Cruise Line® vacation for panelist and up to three family members and/or park tickets for their planDisney participation. The views expressed on plandisneypanel.com are those of the panelists, who are independent contractors. These views are not intended to reflect the opinions of Disney Destinations, its affiliates, its management, its agents or its employees and have not been reviewed or approved by Disney Destinations prior to posting.

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