Adults shopping
  • On Oct 7, 2022
    Kathy from UT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We had a few items shipped, and they told us we would be able to see the shipping info. Where would I find that information?

    Hiya Kathy,

    Welcome to planDisney! I hope you enjoyed your time at the Most Magical Place on Earth. How exciting that you will be receiving magical items in the mail from Walt Disney World Resort! Having souvenirs from your visit delivered to your home is the perfect way to keep the magic flowing even after you leave.

    I’m sorry to hear that you are having difficulty locating your items. You can find the tracking number on the reference sheet you filled out when you shipped the items. However, if you misplaced the form or are having difficulty locating the tracking number, your next step should be to reach out to Merchandise Guest Services. They are amazing and can use their pixie dust to help you! You can contact them via phone at 1-877-560-6477 or by email at If you choose to reach out over the phone, they are available Monday through Friday from 9 AM-5 PM EST.

    I hope this was helpful, Kathy, and you can receive your items soon!

    Happy Planning,

    Ashley F.
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Meet the Panelist: Ashley, Texas

Hey Y'all! I’m Ashley and I live in Texas. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our resort days. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

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