Mom and Son on Safari
  • On May 30, 2023
    James from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My father has been in the hospital for 10 days and is scheduled to be in there for a few more. He and his wife (my mother) will not be able to fly out with us and make this disney trip with us. What are my options for their park passes refund

    Hiya James,

    Welcome to planDisney! Thank you for bringing your planning question to us today! I'm so sorry to hear about your father. I hope he feels better soon! We will keep him in our thoughts and send pixie dust for a speedy recovery.

    According to Walt Disney World Resort policy, Walt Disney World Resort Theme Park tickets are nontransferable and nonrefundable, so you cannot cancel them and get a refund. Since this is the case, Guests in similar situations typically elect to change the dates of their tickets to be used for a future trip. Your parents may have to pay for the difference in ticket prices depending on the new dates, and as long as they haven't used a day of their Theme Park tickets first, it should be pretty easy to do. If you aren't sure when they can make a trip to Walt Disney World Resort, keep the tickets linked to their My Disney Experience account. Another option is to contact a Cast Member in Existing Ticket services. They could provide more in-depth insight based on your unique situation and help walk you through the best option for your family.

    I know this wasn't the answer you were hoping for, James, but I help this was helpful. Please come back and see us if you need anything else. Before I let you go, don't forget to jot down your parents' ticket id/confirmation number for their tickets. Even if the expiration date lapses, you can still reach out to a Cast Member to see if they can apply the value of your Theme Park tickets to future tickets if that is their chosen route.

    Happy Planning,

    Ashley F.
thumbnail image for Ashley

Meet the Panelist: Ashley, Texas

Hey Y'all! I’m Ashley and I live in Texas. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our resort days. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.