Family enjoying activities on board
  • On Oct 10, 2022
    Jamie from NSW Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How far in advance are the onboard gifts available for ordering? It gives the option in the app, finds my reservation and starts loading but then gives an error.

    Hello there, Jamie! Welcome to planDisney and thank you for sailing to us today with your question.

    I'd be happy to help as you attempt to order from the Onboard Gifts website for Disney Cruise Line. I'm sorry to hear that you are having a less-than-magical time as you try to purchase a gift for your upcoming voyage. I reached out to an agent at Disney Cruise Line and was told that there isn't a specific start date for when guests can begin ordering gifts. With the error message that you are receiving, my best suggestion is to call Disney Cruise Line to order. 

    The contact information for the helpful Disney Cruise Line agents can be found at this link. I'm hopeful that they will wave the magic wands that I'm sure the Fairy Godmother has lent to them, and help solve your issue quickly. 

    Jamie, are you by any chance sailing aboard the Disney Wonder from Australia? If it's your first Disney Cruise, I can't wait for you to step aboard and experience the magic that's waiting onboard! There is a special website for these sailings ( and new social media feeds on Instagram and Facebook under the handle, @disneycruiselineaunz. If you have any further questions, please sail our way again. My pals and I are here and happy to help. 

    Happy Planning!


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Meet the Panelist: Adrianna, California

Welcome, fellow voyagers! Like my favorite bibliophile princess, I want adventure in the great wide somewhere! I’m a wife, a mom of two, and my favorite way to find adventure is on board the Disney Cruise Line. I’d love to help you and your sailing crew plan for your own adventures, filled with magic and memories that last a lifetime. Learn More About Adrianna

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