Hello there, Jamie! Welcome to planDisney and thank you for sailing to us today with your question.
I'd be happy to help as you attempt to order from the
Onboard Gifts website for Disney Cruise Line. I'm sorry to hear that you are having a less-than-magical time as you try to purchase a gift for your upcoming voyage. I reached out to an agent at Disney Cruise Line and was told that there isn't a specific start date for when guests can begin ordering gifts. With the error message that you are receiving, my best suggestion is to call Disney Cruise Line to order.
The contact information for the helpful Disney Cruise Line agents can be found
at this link. I'm hopeful that they will wave the magic wands that I'm sure the Fairy Godmother has lent to them, and help solve your issue quickly.
Jamie, are you by any chance sailing aboard the
Disney Wonder from Australia? If it's your first Disney Cruise, I can't wait for you to step aboard and experience the magic that's waiting onboard! There is a special website for these sailings (
www.disneycruiseline.com/AUNZ) and new social media feeds on Instagram and Facebook under the handle, @disneycruiselineaunz. If you have any further questions, please sail our way again. My pals and I are here and happy to help.
Happy Planning!
Adrianna