Mom And Son Water Slide
  • On Sep 9, 2014
    Mary from VA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! This is our family's 2nd cruise (Fantasy, Western Carb), but the 1st for my parents. I know there's a different check -in line for Castaway members, but want us to stay together. Does it matter if we are waiting in the same line as first timers? Thx!

    Ahoy, Mary!
    Welcome aboard, and thanks for visiting the Disney Parks Moms Panel!

    I'm happy to hear you're proud members of the Disney Cruise Line Castaway Club! Repeat cruisers enjoy special extras and benefits, including advance booking for onboard amenities and Port Adventures and a dedicated Castaway Club phone number. While you're already aware that you have access to a separate, members-only line, you are more than welcome to stand with your parents in the regular line during check-in. I would certainly want to do the same if my folks joined us on a Disney Cruise!

    I spoke with a representative from Disney Cruise Line and asked what to do in your situation. First, call DCL at (800)951-3532 and have them link the two reservations (make sure to have both reservation numbers on hand when you call). When you complete your online check-in, she suggested choosing a later Port Arrival time to avoid the larger crowds from 11:00-1:00pm. Guests who check in around 1pm will usually arrive to a less crowded terminal and will have open boarding immediately after checking in - no waiting for them to call your boarding group number! As you enter the terminal, there will be a Cast Member directing guests to the correct lines for check-in. Mention to them that you'd like to be with your parents during the check-in process. It's possible your parents will be able to join you in your line! (It never hurts to ask!)

    Regardless of which line you choose for check-in, Disney Cruise Line does a wonderful job of moving guests through the check-in process quickly and efficiently! From the moment you arrive at the cruise terminal, you'll experience Disney Cruise Line's personalized customer service, which is a step above the rest!

    I hope this helps! Wishing your family a most magical vacation on the gorgeous Disney Fantasy! - Diane W.

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Meet the Panelist: Diane, Alabama

"Dream It! Plan It! Do It!" – that's my motto! If you've always dreamed of a magical visit to Walt Disney World Resort, or sailing away with Captain Mickey on a Disney Cruise, I'd love to help you plan and make the most of your vacation. My favorite getaway is a Land and Sea adventure - from Cinderella Castle to sand castles! Learn More About Diane

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